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Kendall Davis |
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PO Box 33271 San Diego, CA 92123 kendall@kendalldavis.net |
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0BOVERVIEW
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IT
Executive with exceptional track record of optimizing resources
to maximize profits, reduce costs and gain market exposure. Proven success in IS infrastructure/Web
design, project management, eCommerce
and Content Management solution development. Astute
strategist who leverages emerging technologies to establish competitive
advantage. Ÿ Created B2C E-Commerce site that catapulted
traffic 250% within 45 days of launch. Ÿ Eliminated time-to-market delays by
designing/implementing full Web systems architecture and migrating from
external to internal hosting for B2B, B2C and affiliate sites. Ÿ Improved customer response time 300%+ and
cut internal costs up to 65% by spearheading CRM solution. Visionary
leader who partners technical/business expertise and achieves critical growth
objectives. Ÿ 99%+ decrease in production time achieved
by directing organizational change and streamlining operations. Ÿ Cut redundant code development 50% by
integrating projects and systems across multiple departments. Ÿ Opened
new business channel and increased brand/product awareness for entire
company, including 4500+ agents, by developing company's 1st agents'
Internet sites with self-service maintenance via Intranet. Results-driven
professional who focuses technology to support core business solutions. Ÿ Deployed
company's 1st enterprise-wide content management solution allowing full
integration among departments. Ÿ Propelled site traffic 200% in 9 months by
designing new Web site. Ÿ Co-developed
company's 1st comprehensive corporate Internet strategy resulting in
implementation of full E-Commerce efforts and spin-off of new
corporation. |
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AREAS
OF EXPERTISE |
1BIndustries
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2BSoftware Packages
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§ Insurance § Financial Services § Retail eCommerce (multiple verticals) § Travel and
Hospitality (online booking) § Electronic Media § B2B Commerce § eBusiness Solutions § Life Sciences § Entertainment § Utilities and Power |
§ Alfresco § Open Pages Story
Server § Vignette § Blue Martini
Commerce § Comergent § BEA WebLogic § MS Commerce Server § IBM Websphere § NetIQ § Day Communiqué § Drupal § Joomla |
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Consulting Disciplines |
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§ eCommerce Technology
Evaluation § § Technology
strategy/planning § § System architecture
review § High-volume web-based
applications § Online § Usability, User
Experience, Design § Software Engineering
& Development § Information Systems,
Programming § § Applications
Monitoring and Availability |
§ Web Standards and
Practices § Web Content
Management (WCM) § Project Management § Process Development § Account Management
& Maintenance § Resource Planning
& Budgeting § Business Process
Design & Analysis § Systems Analysis
& Design § Administration,
Supervision § Online Marketing § Legacy Systems Integration § CRM Solutions |
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Language and Consulting Skills |
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§ Microsoft Project § MS Commerce Server § Multiple CMS Systems § CyberSource § Paymentech § Microsoft Visual
Studio § WinRunner § Macromedia Suite § Java § JavaScript § HTML § XML § CGI § PERL § TCL § CSS § § UI Design & Usability § UML § Checkfree I- Solutions § Bue Gill data-to-web
print stream capture |
§ SSO / Open ID
integration § .NET § PHP § MS SQL § MQSeries § Oracle § My SQL Server § DB DTS & interoperability § DB2/2 § MS Access § MS Windows (all
releases) § Mac (OS 9/10.x) § Solaris § Linux (Red Hat, Debian, SUSE) § Vax/VMS § MS SiteServer § Apache § BEA WebLogic § WebSphere § MS Application
Center § N-tier client/server
applications |
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PROJECT
EXPERIENCE |
ACQUITY GROUP, LLC, Irvine, CA May 2007 – May 2009 Manager UBritish Hydroelectric PowerU January 2009 – May
2009 Project Manager / Sr. Business Analyst Project Summary: BC Hydro sought to extend the
functionality of their Content Management System platform. ·
Manage
budget and reporting for seven simultaneous projects ·
Direct
the all project delivery teams to deliver to specifications, on time and
within budget. ·
Manage relationship with third party hosting provider in Vancouver ·
Monitored workflow, deadlines and application quality against the
statements of work. ·
Monitored and tracked resource allocation to assure optimal execution
across all projects. ·
Completed and approved detailed requirements, technical design and
feature specifications. ·
Manage integration and design of elements multiple external UX and
development teams ·
Managed client status reporting and
issue resolution. ·
Mentored the technical team to
design, configure and customize the applications to meet BC Hydro’s unique
business and architecture needs. ·
Coordinated the testing efforts
including unit, system and user-acceptance. ·
Created and managed application
feature documentation for deployment and testing teams. ULeapFrog, Inc.U
November 2008 –
January 2009 Project Manager / Sr. Architect Project Summary: An expansion of Leapfrog’s current eCommerce capabilities, including the addition of a new
custom “Wish Lists” feature on the Day Communiqué platform and enhancements
to the current Blue Martini checkout application. This also included consolidating core and
microsite’s checkout to the same Blue Martini cart, supporting multiple
customer types and order fulfillment systems. ·
Direct
the entire project delivery team to deliver to specifications, on time and
within budget. ·
Monitored workflow, deadlines and application quality against the statement
of work. ·
Monitored and tracked resource allocation to assure optimal project
execution and customer satisfaction. ·
Completed and approved detailed requirements, technical design and
feature specifications. ·
Managed client status reporting,
budget tracking and issue resolution. ·
Mentored the technical team to
design, configure and customize the applications to meet Leapfrog’s unique
business and architecture needs. ·
Coordinated the testing efforts
including unit, system and user-acceptance. ·
Created application feature
documentation for deployment and testing teams. UNBC Universal, Inc.U August
2008 – October 2008 Project Manager / Sr. Business Analyst Project Summary: NBC Universal needed
to implement a comprehensive Content Management platform and their “ Acquity Group’s role in the
project was design a new Content Management system based on the Alfresco
platform. Acquity
Group provided the platform, process and systems architecture expertise
needed to produce technical designs detailing ·
Work
with IT sponsors to identify technology gaps and redundancies as they pertain
to their business processes. ·
Work
with the Business representatives to identify business process inefficiencies
and gaps and provide recommendations to match new system. ·
Centralize
business requirements in the context of a functional and technical redesign
of ·
Facilitate
client meetings in order to understand business needs and assess current
state of technologies. ·
Work
with Business analysts and Architects to translate business requirements into
functional and technical specifications. ·
Align
deliverables and functional requirements with multiple third party platform
requirements to deliver rich media content (streaming video, audio and static
media.) ·
Create
Control processes for review, analysis and sign-off of design deliverables
from both NBCU and offshore teams. ·
Work
with offshore team to align design deliverables to their development
processes. ·
Project
tracking and budget management. UInvitrogen, Inc.U
April
2008 – July 2008 Project Manager / Sr. Business Analyst Project Summary: The project focus was the migration
of a legacy Cold Fusion E-Commerce application to a new implementation in Comergent (Sterling Commerce.) This included a re-design
of Cart, Checkout, Accounts and Order Maintenance and CSR tools and supported
both B2C and B2B markets. ·
Created
master project and domain specific project plans and defined methodologies. ·
Developed
custom Business Design, Requirements Analysis and Functional Specification
document templates and analysis framework. ·
Coordinated
design, feature and scope planning between business units, user experience
and technical stakeholders including IVGN personnel and multiple vendors. ·
Evaluated
Business requirements, legacy systems, supply chain and Comergent
functionality to define requirements of new system. ·
Represented
User Experience design in PMO meetings. ·
Worked
with Information Architects and BA’s to translate requirements into
wireframes and prototypes. ·
Created
wire frames for B2C Cart and Checkout, B2B Cart and Checkout and B2B Account
and Order Maintenance features. ULeapFrog, Inc.U
July
2007 – April 2008 Project Manager / Engagement Manager Project Summary: Integrated and new
Content Management System and Systems Architecture using Day Communiqué for
Online Catalog Presentation and Management, Blue Martini Commerce for eCommerce and User management with ·
Defined
new Systems Integration Architecture that drove Leapfrog’s online sales to
record profitability. ·
Securely
Integrated independently located online catalog with eCommerce
Platform and back-end fulfillment
(Oracle, Hi-Jump) through secure Web Services and custom developed systems
interoperability controls. ·
Enhanced
user experience through DHTML presentation of user information
across multiple domains and physical locations with data manipulation via
cookie and http posts. ·
Ensured
code compatibility and standard adherence of multiple venders to provide cohesive
architecture and user experience. ·
Implemented
new UI and consistency of online presentation through SSI, JSP Includes and
cross domain/location secure data transfer. ·
Implemented
SSO Solution to support seamless user experience across multiple platforms
and communities. ·
Defined
internal processes for Content and Catalog management. ·
Aligned
Build / Release processes across systems. UKohl’s, Inc.U
May
2007 - July 2007 Senior Business Analyst Project Summary: Managed development of CRM solution
for new launch of B2C eCommerce website. ·
Entered
mid-project to re-align efforts to achieve targeted delivery dates. ·
Identified
and resolved application architecture gaps created by systems upgrade. ·
Managed
internal and external development resources to identify and resolve backend
integration and platform upgrade challenges. ·
Performed
initial QA testing of deliverables and integration points. KINTERA, INC., Senior
Product Architect ·
Responsible
for all E-Commerce and “MarCom” feature development
and maintenance for Kintera’s SaaS
product line. ·
Responsible
for payment processing, gateways, transaction processing architure,
GL accounting architecture and backend payment operations. ·
Upgraded
the Product Architecture’s group’s processes to enable migration of all new
projects and product enhancements to a more current, robust, scalable and
re-usable systems and software architecture model. ·
Analyzed
& translated complex business requirements into feasible plans for system
implementation across product lines, including user interface design,
assisting in creation/maintenance of functional specifications and acting as
liaison between business units and Software Engineering. ·
Managed
the design of features for various product lines as leader of cross-functional
teams. ·
Responsible
for providing the overall architectural and design goals for the product
lines and planning the implementation of features to achieve business needs. ·
Work
with business units, customer requirements and market needs to create design needs
and develop product feature functional specifications. ·
Authored
Specifications for re-design of internal billing, settlement and disbursement
systems. ·
Managed
staff resources, developed strategies and defined functional application
requirements for expansion of SaaS/ASP application
instance to second data center using prototyping, UML process and application
modeling and various other methodologies and consensus building tools as
needed. ·
Reviewed
and approved work created by Product Architects at key milestones to ensure
the specifications and goals meet the overall company vision. ·
Actively
drive resolution in product development, providing technical alternative
evaluation and solutions. ·
Presented
information and plans to Executive Management to support the decision-making
process and gain buy-in for multiple product enhancements and features.
Utilized quantitative decision support tools, simulation, and UML modeling
techniques as appropriate. ·
Refined
Company guidelines for applications development, including User Interface and
other existing product guidelines and standards. ·
Participated
in release planning process to help determine contents of each release. ZOOVY, INC., Vice
President - Technology Integration ·
Member
of Executive Management team representing customer’s support, technical and
E-Commerce business requirements. ·
Managed
integration of custom solutions to increase E-Commerce ROI for customer’s
specific market verticals. ·
Worked
with customers to create specialized solutions for expanding their E-Commerce
growth in their particular vertical market, including SEO, Site Design and
functionality and market specific e-marketing techniques. ·
Directed
customer integration and transition to ASP platform, customizing to their
business needs via HTML, XML, JavaScript, Database Migration, DTS, .NET, .asp
and PERL ·
Hired,
directed and managed Technical Support and Training staff of 11. Trained
Support team leaders. ·
Served
as Technical Liaison to Sales and between Support and Development Staff. ·
Created
project requirements for E-Commerce software development through written
functional specifications and UML modeling resulting in new application
features and feature enhancements for both client and web E-Commerce
applications. ·
Solicited
customer feedback and participated in focus group discussions for perspective
and input to product development road map and E-Commerce feature development. ·
Oversaw
QA and regression testing of major new feature releases for both Web and
Windows Client applications. ·
Facilitated
integration with third party vendor applications to create custom E-Commerce
solutions, including in part, direct marketing, payment processing and
billing, shipping suppliers, marketing partners and CRM tools ·
Responsible
for product documentation maintenance (PHP), resulting in reduction of
customer support staffing needs. ·
Managed
all exceptional customers to resolve technical, design, billing and
satisfaction issues resulting in an increase of 32% in the retention rate. ·
Managed
customer forums (message boards) to maintain an active and engaged online
community with a “company family” appeal. ·
Ensured
Support and Training staff were current with Company’s quickly changing technology,
requiring almost daily updates and retraining. Director -
Interactive Technologies ·
Established
and conducted the management of all Internet E-Commerce and Intranet efforts
for the company, including the establishment of an interactive presence
unequaled in its related field of business. ·
Managed
$3.5 million Internet architecture and development budget and up to 38
consultants/employees. ·
Responsible
for the creation, development strategy and day-to-day management of the new
versions of the Consumer Internet site (Hwww.libertytravel.comH), Business-to-Business E-Commerce site (Hwww.gogowwv.comH) and affiliate
sites from the ground up. This was a new and unique accomplishment in the
company’s history, resulting in more than doubled site traffic within four
weeks of launch with no new site promotion and an additional 250%+ increase
within 45 days. ·
Originated
and staffed a full E-Commerce Technical and Design Department, including the
organizational structure and its interaction with all existing Information
Services Departments. ·
Streamlined
operations to reduce development time 70% and cut costs up to 50%; created
business requirements where none had existed, resulting in improved code
development, delivery and
creation of new formal business analyst group. ·
Created
and oversaw the implementation of original web systems architecture and the
migration from an external to an internal hosting solution, establishing
another first for this company. ·
Co-created
the integral business requirements for delivery to developers and consultants
using design mock ups, UML modeling and written functional specifications,
resulting in efficient code development and delivery. ·
Coordinated
with Executive Management and the Director of Content and Marketing to plan,
scope, develop and deploy the Internet advertising and marketing campaigns,
expanding existing channels and providing multiple new revenue streams. ·
Managed
the Internet architecture and development budget, including software
solutions, vendors and contractors; resulting in increased efficiency and
reduced costs. ·
Acted
as the liaison between the business and affiliate partners and the technical
developers; including specification and requirements authoring and
incorporation of client acceptance testing into the full product lifecycle. ·
Responsible
for Site Design, Navigation schema and user experience, including driving
customers to core revenue applications and incorporating site advertising
sponsorship opportunities throughout site, generating significant revenue to
fund the E-Commerce department. ·
Worked
with the Director of Content and Marketing to design on-site usability
testing for external customers, ensuring effective user experiences, customer
satisfaction, cultural sensitivity and consumer appeal. ·
Drafted
and oversaw the evaluation and testing plans of relevant new technologies,
ensuring scalability, appropriate redundancy and security of proprietary
environments. ·
Ensured
optimal team skill sets by managing their professional development, training
and interaction, providing for a rewarding, supportive work environment and
better employee retention. ·
Negotiated
contracts with numerous vendors for solutions in content management, server
systems, applications support and consulting, resulting in substantial FTE
conservation and flexibility. ·
Selected
and oversaw the installation of an enterprise-wide applications monitoring
solution to ensure the high availability, security and rapid response of
interrelated new and legacy systems, preventing unplanned downtime and
network vulnerabilities. ·
Selected
an enterprise-wide content management solution and oversaw training,
integration and deployment to end-users, leading to increased productivity
within multiple departments. ·
Implemented
an enterprise Customer Relationship Management (CRM) solution for support of
Consumer and Business to Business commerce sites, resulting in a 300%+
improvement in customer response time and increased productivity within the
Customer Relationship Support Department. ·
Managed
the development of a new online booking engine between an external vendor and
internal clients, requiring extensive integration of multiple legacy and
third party systems. ·
Reported
to and participated directly with Executive Management and CIO to solve
detailed problems. NATIONWIDE
INSURANCE, Systems Technical
Consultant ·
Responsible
for technical and architectural design of National Billing Platform for
Intranet and Internet, Electronic Bill Presentation Intranet for CSRs,
Electronic Bill Presentation and Payment for Intranet and Internet, and Bank
Card Processing for Internet and Intranet. (Hwww.nationwide.comH) ·
Direct
Technical Consultant and Technical Project Manager to multiple clients for
Nationwide Insurance System’s Billing Solutions Department. ·
Technical
Consultant to multiple managers and development teams, a total staff of
approximately 37, for Nationwide Insurance Systems, Operations Solutions, and
eNationwide. ·
Outlined
needs definition, development prioritization, architecture and long term
planning through Strategic Planning Executive documents, Systems architecture
technology strategies, MRD and Functional Specification documents and UML
modeling for Processes, Application architecture and Systems architecture. ·
Responsible
for direct technical oversight and resource allocation for an average of 18
developers. ·
Provided
technical oversight, management and selection of various contracted
consultant teams commonly consisting of 6-14 individuals. ·
Delivered
written and oral communications as Technical Liaison to internal and external
business partners and analysts. ·
Lead
Member of Nationwide Insurance Enterprise’s Corporate E-Commerce and Internet
Design Committee. ·
Facilitated
team formation (hiring), training and development. ·
Responsible
for application architecture, design, development approaches and usability. Information Systems
Technical Specialist for Internet/Intranet Development ·
Responsible
for technical oversight of all Internet and E-Commerce development for
Nationwide Insurance (Hwww.nationwideinsurance.comH). ·
Provided
technical oversight for multiple Intranet development projects for Nationwide
Insurance Systems. ·
Delivered
project management for Internet and Intranet application development. ·
Directed
oversight and resource allocation for an average of 8 developers. ·
Supplied
technical oversight and guidance of various consultant teams. ·
Delivered
written and oral communications Technical Liaison to internal and external
business partners. ·
Member
of Nationwide Insurance Enterprise’s Corporate Internet Design Committee,
creating new site that increased traffic 200%. ·
Co-developed
The Nationwide Insurance Internet Strategy. ·
Directed
set-up and maintenance of development environments (UNIX, IIS4). ·
Facilitated
team training and development. ·
Developed
site architecture, design and usability standard. ·
Developed
and managed intranet forums and event calendars. MICRO CENTER EDUCATION,
Columbus, OH February 1996 – September 1998 Instructor and
Consultant ·
Facilitated
over 35 different classes including E-Commerce Practices, HTML, Java
Programming, JavaScript, Internet Business Operations, Windows 95/98/NT and
all Microsoft Office Products. ·
Provided
consulting services to multiple corporate customers (e.g. American Eagle
Outfitters, Nationwide, HARNESSHORSE
COMMUNICATIONS, Web Director ·
Responsible
for design, development and deployment of multiple horse racing industry and
related sites, including one of the first online E-Commerce racing horse
auction sites and an international antique horse drawn carriage auction site
which attracts both buyers and sellers from all over the ·
Responsible
for acquiring site sponsorships (marketing) and creating sponsor able site. ·
Responsible
for integrating marketing opportunities between online presence and monthly
print magazine. ·
Successfully
oversaw growth of online presence by identifying and increasing advertising
sponsorship relationships, Search Engine Optimization and testimonials and
marketing with noted industry professionals. ·
Created
and managed public online “community calendars” for industry events. |
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EDUCATION |
BFA,
Expanded Arts, The ·
Received
Award for Excellence in the Arts. ·
Pivotal
in securing grant resulting in establishment of new facility |
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